Report Security Issues

Last Updated: June 29, 2026

At Parts n Auto, we take the security of our website and our customers' information very seriously. If you discover a potential security vulnerability affecting our website or services, we encourage you to report it to us promptly.

We carefully review all legitimate security reports and work diligently to investigate and resolve verified issues to help protect our customers, website, and systems.

Before submitting a report, please review the guidelines below.

Responsible Disclosure Guidelines

If you follow the principles outlined below when reporting a security issue to Parts n Auto, we will not pursue legal action related to your responsible disclosure.

We kindly ask that you:

  • Allow us reasonable time to investigate and resolve the issue before publicly disclosing it.
  • Avoid accessing, modifying, or deleting data that does not belong to you.
  • Make every effort to avoid privacy violations, service interruptions, or data loss.
  • Do not exploit the vulnerability beyond what is reasonably necessary to demonstrate its existence.
  • Comply with all applicable laws and regulations throughout your research.

Security Research & Reporting

We appreciate the efforts of security researchers and members of the community who help improve the security of our platform.

If you identify a potential security vulnerability, please report it responsibly by including:

  • A clear description of the vulnerability.
  • Step-by-step instructions to reproduce the issue.
  • Supporting screenshots, logs, or proof of concept (if available).
  • An explanation of the potential impact or risk.

Please submit all security reports to:

Email: sales@partsnauto.com

Report Review Process

After receiving your report, we will:

  • Review the information provided and validate the reported issue.
  • Prioritize the investigation based on the severity and potential impact.
  • Contact you if additional information is required to reproduce or verify the vulnerability.

Please note that response times may vary depending on the complexity of the investigation.

Non-Reportable Issues

The following are generally not considered security vulnerabilities:

  • Minor user interface or cosmetic issues.
  • Outdated browser version warnings.
  • Issues that require physical access to a user's device.
  • Reports that do not include sufficient information to reproduce the issue.

Our Commitment

Parts n Auto is committed to maintaining a secure, reliable, and trustworthy online shopping experience for our customers.

We sincerely appreciate the assistance of responsible security researchers and customers who help us identify and report potential vulnerabilities. Your cooperation plays an important role in improving the security, stability, and reliability of our platform.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: sales@partsnauto.com
Phone: +1 (503) 994-9300
Address: 2850 SW Cedar Hills Blvd #1360 Beaverton, OR 97005

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)