US Dollar
Last Updated: June 29, 2026
At Parts n Auto, we value your trust. If your order arrives damaged, defective, or simply doesn’t meet your expectations, we make sure the return or refund process is fast, fair, and easy. Our goal is to deliver full satisfaction every time you shop with us.
Return Eligibility
You may request a return within 30 days of the delivery date.
To be eligible for a return, the item must:
Be unused, uninstalled, and in its original condition.
Include proof of purchase (order confirmation or receipt).
Original packaging is NOT required
How to Request a Return
1 – Contact Us
Before returning an item, please contact our Customer Support team.
Email: sales@partsnauto.com
Please include:
- Your order number.
- The reason for your return.
- Photos of the product if it is damaged, defective, or incorrect.
2 – Wait for Return Instructions
Once we review your request, we will send you instructions on how to proceed. Please do not send the item back without approval, as this may delay the process.
3 – Return the Item
After approval, you may ship the product back using any reliable shipping method that provides tracking and insurance. A valid tracking number is required to ensure safe delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photos of the issue so we can resolve it promptly.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
When applicable, approved refunds may include the original shipping and handling charges.
Parts n Auto does not charge any restocking fees.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: sales@partsnauto.com
Phone: +1 (503) 994-9300
Address: 2850 SW Cedar Hills Blvd #1360 Beaverton, OR 97005
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)